Support

Help with Merchanting, on the site or as a plugin in ChatGPT.

Last updated September 26, 2026

Get help

Email teamleader@teamk9.com from the address you sign in with. Say which brand it is about and what you were doing. A screenshot helps.

The Merchanting plugin

The plugin lets ChatGPT read your brand’s saved work, skills, pages and results, and save new drafts for you to review. It never publishes, sends a message or spends money. Every draft and proposal waits for your approval in Merchanting.

1. You sign in with the same ChatGPT account you use on Merchanting. There is no key to copy.
2. With more than one brand, name the brand you mean. The plugin never mixes two brands’ work.
3. What the plugin may do in a brand follows your own role there. A view-only role cannot use it.

Turn the plugin off

1. For one brand: in Merchanting, open Agents, find the company agent named ChatGPT plugin and set it to Disabled. Set it back to Enabled to use it again.
2. Everywhere: remove Merchanting from your plugins in ChatGPT.

Your data

What we collect and why is in the Privacy Policy. To delete your data, see Data deletion.